Call of the Night’s second season will have its North American premiere at Anime Expo. Anime Expo attendees will be able to ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits, refill prescriptions, and help ...