Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

As Helene barreled through the Upstate, every second mattered. Hundreds of calls for help were flooding 911 centers, and ...

How to Record a Phone Call on Android in 5 Ways Your email has been sent Recording phone calls on Android can be done using built-in features or third-party apps. Learn the best methods and legal ...

That said, energy is being wasted, data centers have become “distressed assets,” but the country is doing all it can to stay ahead in the AI arms race. While sanctions from the US had been ...

About seven-in-ten U.S. adults say they have been following news about the actions and initiatives of the Trump administration closely. Far fewer are hearing about the administration’s relationship ...