John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. Bodycam footage released by the Department of ...

It’s one of the more remarkable call-ups in the proud, nearly 140-year history of the Lions. Pollock is a back-row forward who plays his club rugby for Northampton Saints in England. He is 1.88 ...

Fans of Call the Midwife have taken to social media to express their elation following the announcement of a new film. Production has kicked off for a two-part Christmas special expected to be ...

Convenient right?. But what if the voice that greets you is not human and never will be? In 2025, Spain’s call centre industry is standing at a crossroads; AI is not just quietly creeping in; it is ...

The most infamous prank call was orchestrated by the son of Atlanta Falcons defensive coordinator Jeff Ulbrich, Jax, who obtained the private number of Colorado quarterback Shedeur Sanders to ...

MGM Resorts International reported its Q1 2025 earnings, surpassing analysts’ expectations with an EPS of $0.69 against a forecast of $0.49. Despite slightly missing its revenue forecast, the ...