Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

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Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Call wait times are expected to worsen as staff cuts grow, but financial advisors say there are ways to help clients dealing ...

The report shows 98% of respondents confirming varying levels of AI technology integration into their contact center operations. The most deployed AI tools include chatbots and voicebots, chatbot ...