As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Tucked away on Washington Avenue in Belleville, the Hana Mission Thrift Store is like the hidden gem in New Jersey’s crown of ...

Welcome to Savers on South King Street, the mothership of all thrift stores in Honolulu! As you approach this behemoth of ...

Uncommonly Great Partner: While only 5% love their current technology and 93% are evaluating new solutions soon, Glia's high Net Promoter Score of 73, compared to the industry average of 18, ...

The age-old grocery store advice to "shop the perimeter" and avoid the center aisles for the healthiest food possible is somewhat outdated — and even has the potential that shoppers would ignore ...

Donald Trump took the oath of office and is the 47th President of the United States of America. I’m happy as a clam, and believe me, my liberty-call shipmate Sailor Jerry and I hoisted that cold one I ...

the Aisle pad feels like a security blanket for the vulva. Call me Linus van Pelt (video), because after years of exclusively being team period underwear, only using pads or tampons in order to ...

By working across the aisle to develop thoughtful ... Juan Rangel is CEO of The Urban Center, a Chicago-based nonprofit focused on giving voice to a centrist community. Rangel is a longtime ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

“Aisle lice,” on the other hand, points to passengers who push through others in an attempt to deplane before anyone else. An airline passenger on Reddit asked fellow users which is ...

A comical new nickname has been introduced to the air travel community that describes passengers who attempt to push their way through aisles after the plane lands. Similar to 'gate lice,' the ...