To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

IVR lets you send incoming calls to the right call center agents. In addition, you get local and toll-free numbers or if you prefer, you can port your existing phone numbers. There’s also an ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

Call Center Performance Incentive Ideas. Call center work is difficult, with constant interaction among customers, supervisors and co-workers. Tensions can run high and the stress of attempting to ...

About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is ...

The turn toward call centers, while creating more distance between a caller and a health provider, preserved the human touch. Yet some agents at call centers and their advocates say the ways they are ...

Five9 Inc. (NASDAQ: FIVN) is one of the best technology stocks according to Wall Street analysts. Earlier on June 10, Five9 ...

Veteran center Andre Drummond comes in first on this list. The 6-foot-11 big man can certainly be of service as he heads into his age-32 season for 2025-26. He currently has a $5 million player ...