Society / Photo Essay / “We work in the heat and cold to put food on the table [in] this country, but they call us criminals, ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Google’s announcements at Cloud Next 2025 represent a strategic, full-stack commitment to an AI-driven future centered on ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Enterprise IT tends to view AI agents as application components that fit into business processes and workflows with varying degrees of autonomous operation. That’s opposed to a chatbot or copilot ...

Mike Floro and Chris Simms shed light on why the most important job of an agent is to know how high and low their draft prospect could go off the board and discuss why some prospects fall unexpectedly ...

A new Salesforce survey released today reveals that most U.S. business leaders feel increased pressure to back their arguments with ...

Getty An American Airlines gate agent took an annoying flight delay and turned it into an opportunity to teach some passengers a lesson. In a video shared to Instagram account @miawolferealtor on ...

Showcase your company news with guaranteed exposure both in print and online Gather your employees for an afternoon of games as we honor the Best Places to… Network with our region's hottest ...

Call the Midwife follows the nurses, midwives and nuns from Nonnatus House, who visit the expectant mothers of Poplar, providing the poorest women with the best possible care. Fun. Friendly ...