Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Google Cloud's updated its Vertex AI platform to support AI agents with including the Agent Development Kit, the Agent2Agent ...

Enterprise IT tends to view AI agents as application components that fit into business processes and workflows with varying degrees of autonomous operation. That’s opposed to a chatbot or copilot ...

A new Salesforce survey released today reveals that most U.S. business leaders feel increased pressure to back their arguments with ...