Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

The primary contest has been one of New York City’s most chaotic in recent years. It effectively began last fall with the ...

The role of Artificial Intelligence in technology companies is rapidly evolving;  AI use cases have evolved from passive ...

LINCOLN — Mary Ann Shiech received an email last Thursday from her supervisors at the University of Nebraska-Lincoln’s Bureau ...

Coinbase said in the May SEC filing that it knew contractors accessed employee data “without business need” in “previous months.” ...

A federal judge has ruled that President Trump’s call-up of the California National Guard was illegal, prompting an immediate appeal from the Trump administration. The troops will remain in ...

Clashes erupt at detention center amid political turmoil over Trump deploying National Guard - California Governor Gavin Newsom has called the move ‘purposefully inflammatory’ and warned that it would ...

Consumer concerns about the economy and geopolitical situation are sparking changes in bookings, according to a new survey of advisors affiliated with TravelSavers and NEST ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

While AI agents are having a major impact in many ways, business analytics is one use case where they really shine.