When I attend a presentation and someone in the crowd asks a question, I make it a point to seek them out afterwards and ask ...

The primary contest has been one of New York City’s most chaotic in recent years. It effectively began last fall with the ...

While AI agents are having a major impact in many ways, business analytics is one use case where they really shine.

The Cross-Platform Measurement How-to Guide from Cint offers a clear, practical look at how brand lift can bring clarity to ...

Agentic AI may still be rare—but Salesforce’s Agentforce 3 is already redefining what intelligent automation at scale could ...

AI is everywhere in CX and contact centers right now. From virtual agents to real-time analytics, it’s clear that intelligent ...

I am convinced that everything has come down to us from the banks of the Ganges Voltaire Voltaire wasn t far from the truth when he made this remark about Indic wisdom becoming accessible through the ...

Introducing the Voice-Agent Quality Index (VAQI). The VAQI condenses the three key timing pillars – interruptions (I), missed ...