Chris Drury is as circumspect as they come, but the Rangers general manager sure said a mouthful when he was asked Wednesday ...

NORTHFIELD — Simon Shuster, senior correspondent for TIME and author of “The Showman,” inside account of Volodymyr Zelenskyy’s wartime leadership, will speak Oct. 27 at Norwich University’s Military ...

According to a July 4 Research and Markets report, the global conversational AI market is expected to grow from $17.05 ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

North Korea’s shadow IT workforce is a global, for-profit operation embedding operatives inside major companies.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

When choosing call center software, consider the channels and features you want most. Anticipate how many users you’ll need, your budget and the reasons your customers contact you. While ...

A retail brand’s product data and brand voice aren’t just for people anymore—they’re instructions that guide how AI agents ...

A Long Beach hospitalis asking for the public’s help in identifying a man brought to the hospital more than three weeks ago ...

The second-most senior official at New York City’s public school system is stepping down from his post, Schools Chancellor Melissa Aviles-Ramos announced Tuesday night. First Deputy Chancellor ...

The only way to completely avoid complications and gaps in visibility is to combine networking, AI and security into a single ...

NOGALES, Ariz. - You can imagine how this story might have ended. The defendant, Eduardo Bojorquez, would have been convicted, by a jury or through a guilty plea, and sentenced to prison. Nobody ...