India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

To do this, I used what I like to call the "1-2-3" hack to reach an actual agent within 60 seconds ... but your Taxpayer Assistance Center (see the state-by-state directory here) can schedule ...

Founders stepping aside for outside CEOs and then returning as CEO later on is quite a trope in the tech world, and Daniel and I spent a while pulling his version of that story ap ...

The NFL has changed free agency rules to allow teams to have one Zoom call with prospective players during the legal tampering period. Teams can now also book travel for prospective free agents ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Microsoft on Wednesday introduced out two "reasoning agents" it claims can handle research and analysis ... Copilot and deep search algorithms and optimized it for work." If your job involves ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

TRAGIC ACCIDENT – A call center agent lost his life after being hit by a car on Quirino Highway in Novaliches, Quezon City. On early Tuesday morning (March 25, 2025), a 29-year-old call center agent, ...