With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

It’s easy to feel overwhelmed, especially with how fast things are moving. But speed doesn’t have to mean chaos. In fact, AI ...

Founders stepping aside for outside CEOs and then returning as CEO later on is quite a trope in the tech world, and Daniel ...

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected ... Alice' learned about the job through a friend who already works in Cambodia. After ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of calls from laid-off federal workers, despite concerns about the ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Vertex AI and Google Agentspace can advance the way organizations build and manage multi-agent systems, scaling AI agent ...

Merwil Gutiérrez, was deported to El Salvador's notorious super prison, despite his family's insistence that he has no gang ...

Garrett Bradbury is in his first week of work with the Patriots and the circumstances that led to the center's arrival in New ...