In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the ...

Impersonation and threats — The scammer claims to be a federal agent and says the target is under investigation or faces imminent arrest. Payment demand — The fraudster pressures the victim to pay up ...

A call center agent sustained wounds on his face and other parts of his body after his alleged former workmates stabbed him multiple times. The 29-year-old call center agent identified only as a ...

At a White House press conference on April 28 ... a phrase weaponized by President Donald Trump’s opponents during what many of his supporters call “lawfare.” For years, critics have repeatedly ...

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

This video was recorded on March 08, 2025. Marc Benioff: These large language models are mostly commodities right now and have been. I've been doing models for a long time in AI, and they're ...

Two groups of FBI agents sued the Justice Department on Tuesday to block any public release of a list of thousands of employees who worked on investigations tied to President Donald Trump or the ...

If the call is credible, the scramble begins. Immigrant advocacy groups deploy a rapid-response team to investigate. RELATED: What rights do immigrants have? This Perris center has answers On ...

Hernandez, who arrived within 20 minutes of his group getting the call, said the appearance might mean agents plan an operation there. “This type of work wasn’t something that we were not ...

Best call center training software overall: Seismic Best for onboarding: TalentLMS Best for in-person call centers: SC Training Best for remote call centers: Paradiso LMS Best for ready-to-access ...

The Department of Migrant Workers (DMW) on Monday warned the public against a social media post offering fake call center agent jobs. DMW said the fake job offers claim these would send victims to ...

“Imagine a call center where AI flags any call over 7 minutes as inefficient. An agent helping an elderly customer might need extra time to explain and resolve the issue. But the AI won’t care—it ...