To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Though critics labelled him a techno-fascist, he preferred to call himself a royalist or a ... accompanied by a moody black-and-white portrait. Until recently, Yarvin, with his frazzled curtain ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

IVR lets you send incoming calls to the right call center agents. In addition, you get local and toll-free numbers or if you prefer, you can port your existing phone numbers. There’s also an ...

Call center work is difficult ... designed around the number of calls handled per day by your customer service agents. Although you must be careful to monitor that agents are not handling ...

The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

Five9 Inc. (NASDAQ: FIVN) is one of the best technology stocks according to Wall Street analysts. Earlier on June 10, Five9 ...

A tattoo of a Norse symbol of the afterlife now closely associated with white supremacist groups is visible on a federal agent who participated in last week’s immigration raid on Martha’s ...

In a statement to Reuters on Wednesday, Coinbase said the incident was recently discovered and that it had “cut ties with the TaskUs personnel involved and other overseas agents, and tightened ...

Federal agents with the Department of Homeland Security handcuffed and briefly detained a staff member in New York Rep. Jerry Nadler’s Manhattan district office on Wednesday, according to a ...

The call and directive were first reported by The Washington Post. ICE has been under tremendous pressure to meet White House-imposed ... in “the Democrat Power Center.” Speaking to reporters ...