BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found ... and we are trying to find justice for her. All we ask is for people to stop the cruelty ...

In the Philippines, often called the world’s contact center capital, call center agents now reportedly see robots as their real bosses. Many feel like they’ve turned into lifeless “zombies.” ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

VIEWERS of The 1% Club have called out the show for the easiest final question ever on the notoriously difficult quiz contest. Lee Mack fronts the ITV entertainment show which sees 100 players ...

Google is testing out a new tool that allows artificial intelligence to make calls to businesses to ask questions for you ... “Ask for Me,” “every call begins by announcing that it ...

is to start asking questions that elicit the answers and creativity from the other person. “We mistakenly believe that we need to be the experts in situations,” he says. “I call this the ...

FBI leaders have warned that they believe hackers who broke into AT&T Inc.’s system last year stole months of their agents’ call and text logs, setting off a race within the bureau to protect ...

FBI leaders have warned that hackers who breached AT&T’s system last year likely stole months of agents’ call and text logs, prompting an urgent effort to safeguard confidential informants ...

Stephen Jones characterizes Osa as a 'priority' in their free-agent course of business. But maybe he's saying that without a full understanding of the bidders that await. Do we want the Cowboys to ...

As the race to develop AI agents on Wall Street heats up, one of the industry's largest fintechs has made the rare move of making its version available to anyone to use. Block, billionaire Jack ...

Following Daily Listen in early January, Google is launching a new Search Lab called “Ask for me.” Google will use “AI to call businesses on your behalf” when you’re looking for the ...