U.S. Rep. LaMonica McIver faces federal charges for allegedly assaulting immigration officers. Read more on this developing ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

Call Center Performance Incentive Ideas. Call center work is difficult, with constant interaction among customers, supervisors and co-workers. Tensions can run high and the stress of attempting to ...

The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

Coinbase said in the May SEC filing that it knew contractors accessed employee data “without business need” in “previous months.” ...

And at the center of it was Khorram. In a courtroom sketch, Sean "Diddy" Combs listens as his defense lawyer Brian Steel questions witness "Mia" as she testifies in Combs' sex trafficking trial in ...

Five9 Inc. (NASDAQ: FIVN) is one of the best technology stocks according to Wall Street analysts. Earlier on June 10, Five9 ...

ESPN’s Kevin Pelton named the Warriors as a “clear fit” for Turner in a recent piece on free-agent scenarios ... Given their limited options at center—and with mounting pressure to ...

The Tennessee Bureau of Investigation is probing a domestic call turned fatal shooting in Wilson County on April 29 after they say a suspect fired at deputies and they returned fire, killing him.