To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector.

Rhetorically asking whether ‘a wider regional war can be avoided’, GeoTrends had noted in September 2024 that ‘the Israeli ...

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

The latest action by the aviation authority against the airline is unrelated to this month’s crash of an Air India Boeing (BA ...