As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

CX is more than just a cost or call center—it can be a true business differentiator. Don’t wait until declining customer loyalty hits your bottom line. Start by auditing your customer journey ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the New Era of CX Awards 2024. These awards celebrate the most innovative companies and individuals ...

The partnership authorizes Five9 to resell Intradiem’s contact center automation, a software solution that optimizes agent and customer experiences while simultaneously reducing operational costs.

“By combining Five9's cloud-native CX platform ... call-handling support, and measurable financial benefits, Intradiem's solutions more than pay for themselves. Intradiem: Contact center ...