British Gas received 81.3 complaints per 10,000 customers, with a one minute and 21 second call centre wait time. CA also found it responded to 96.8% of customer emails within two days.

Martin Lewis says British Gas, OVO, Octopus ... do it politely, it's not the call centre workers fault.." Will Owen, energy expert at Uswitch.com, said: “Despite the expensive winter for ...