Remember that Christmas movie "Miracle on 34th Street," where Macy's in-store Santa, Kris Kringle, sends a frazzled shopper ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

Amazon's relentless focus on customer happiness drives its success in retail and cloud services. Click here to find out why ...

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

“Amazon is our largest customer, but it’s not our most profitable customer,” Carol B. Tomé, the chief executive officer, said on a conference call that day to discuss its earnings. Although Amazon ...

The next time you call to book a service appointment for your car, you might not need to speak with a human. Companies with artificial intelligence-powered tools are pushing into all corners of ...

“There are a lot of things that it’s going to do better than we can,” said Jeff Laethem, who heads a Buick and GMC dealership in Detroit. Laethem uses an AI product to help manage customer phone calls ...

You might remember taking your turn at show-and-tell in grade school, bringing a favorite toy or book to show to your classmates. Little did you know that you were preparing for a very important ...

Learn how to use 19 distinct sales funnels to guide customers, boost revenue, and achieve your marketing goals. Achieve your ...

Its ability to make money has been constrained by the fact that Amazon is both its largest customer and competitor ...