Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center work is difficult, with constant interaction among customers, supervisors and co-workers. Tensions can run high and the stress of attempting to solve problems throughout the day can ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford ...

READING, Pa. - Federal authorities have charged the operator of a Berks County call center for allegedly failing to pay over $1 million dollars in taxes. 42-year-old Alan Redmond of Wyomissing is ...

The Dallas-based telecommunications company has announced plans to expand and relocate its call center across the street from the company’s existing campus on Lakeside Boulevard, the latest in a ...

Wednesday’s meeting of the West End Opportunity Partnership exposed clear divisions within the group charged with investing ...