Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

In San Francisco, an approach that gifts cellphones to homeless people – with someone on the other end – helps to forge human ...

There are other trims for people who prefer a typically tame Toyota, but the TRD Pro Taco isn’t it. It’s the one to compete ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Not thrilled about your company’s return-to-office mandate? Coffee badging may be the answer. Here's what to know.

Better Life Better Living For Kidz is ready to open a community center focused on building the groundwork to success for ...

Tech platforms are responding to this threat now. Google has introduced call defense to the latest version of Android, than ...

Geauga Park District announced that space remains for some scout-centric programming to be hosted by naturalist Karie Wheaton. Scout Day: Tiger Cub Scouts “Sky is the Limit Adventure” will take place ...

A report last month said its 18A process, which was supposed to be a "turning point" for Intel Foundry, is only achieving 10% ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...