The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

And even then, I had to supplement the output with personal insights, nuance and experience to shape something truly ...

The Colorado Public Utilities Commission (PUC) revealed that Xcel Energy's automated system auto-disconnected about one in 10 ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

AUX AIR USA, a subsidiary of global HVAC leader AUX Group, today announced a strategic partnership with Hugh M. Cunningham Companies (HMC), naming HMC as its exclusive HVAC representative in Texas.