Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers With every new layer of security, fraudsters look for their next way in. Published Feb 20, 2024 at 8:01 AM EST ...

Identity authentication and verification are increasingly important to call centers in a number of industries. Financial services, government applications, health care – all have either regulations or ...

RESTON, Va.--(BUSINESS WIRE)--The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...

The issue of cost has been a problem, according to Gartner’s Litan: "While the vast majority of consumers support the use of authentication questions when protecting personal information, [our] ...

The top three channels for using biometric information are Contact/Call Centers (61%), App or Chatbots (both 59%) and Voicebots (56%), according to a Deloitte survey last year. The results also ...

92% of fraudsters passed knowledge-based authentication (KBA) questions based on a national contact center case study, while genuine customers only passed KBA’s 46% of the time ...

PORTLAND, Ore., May 03, 2018 (GLOBE NEWSWIRE) -- TRUSTID, the leading provider of pre-answer caller authentication, has introduced version 4.0 of its flagship TRUSTID AUTHENTICATOR service for ...

Forget about social security numbers, addresses, passwords or maiden names, call center employees at Virginia Credit Union are now authenticating members via a voice-based security system in as little ...

NICE Systems (NICE) today announced that people contacting a call center no longer have to go through a lengthy interrogation to be authenticated. Instead, the newly announced NICE Real-Time ...

The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion company. “A gap is opening ...