Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Lowering your voice and speaking slowly and calmly can relax and disarm an angry person. If you can't provide an immediate solution, take the customer's contact information and let her know how ...

As the video continues and Chou does not stop following the customer, the annoyed customer demands that Chou “get the f–k back,” asking that he call the ... an angry Chou followed the ...

Energy firms told Reuters that angry customers in Germany phone them every ... the company needed all employees to answer clients' phone calls. Ingbert Liebing, the boss of German local utilities ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...