The Kremlin is enraged over President Donald Trump's decision to strike nuclear facilities in Iran over the weekend, Reuters reported on Monday — and at least part of its anger seems to stem from the ...

An expert says superannuation fund HESTA has failed in its duty of care to customers as dozens report they still cannot ...

More and more companies are now being impersonated, and even Amazon has seen a 33% increase in customer service impersonation ...

DAVENPORT -- Keeping her head down and back toward the crowd of angry customers, Angela Evans' voice ... officials said. Contact Kay Luna can be contacted at (563) 383-2323 or kluna@qctimes.com.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Verizon increased the monthly prices of its myPlan and New Verizon Plan wireless accounts due to “rising operational costs.” ...

A Telus customer is expressing his frustration after ... They say no problem, I’ll have a manager contact you and days and weeks go by and nobody contacts me,” he said. The final straw Brown ...

As the video continues and Chou does not stop following the customer, the annoyed customer demands that Chou “get the f–k back,” asking that he call the ... an angry Chou followed the ...

People could call him at 4 in the morning ... his responsibilities as an assistant manager to heart and when an angry customer entered the store Tuesday afternoon, Cody tried to deescalate ...

Alarmed lawmakers are straining to answer questions back home from angry constituents ... that briefing, phone calls to Social Security surged — with questions from anxious customers wondering ...

Generative AI is transforming the contact center ... For instance, if your customer seems angry or upset, the system can automatically flag the conversation for more immediate attention or ...

said OCBC’s contact centre service manager Indra Iskandar, adding that this may also result in customers becoming more frustrated. “When customers are angry and they call in, when they present ...