A $311 increase in a monthly gas bill? Angry Eversource customer calls it "extreme"
A woman who says she keeps her heat low in the winter was stunned to find her latest Eversource gas bill went up more than ...
Barclays tells customer to contact food banks as payments fail
But the bank’s response to complaints has angered some customers, with one X (formerly Twitter) user being advised to contact ...
Barclays tells customers to contact friends and family or foodbanks after IT glitch
Barclays has advised customers to seek help from friends and family or even contact food banks after a major IT glitch left ...
Gregg Wallace hit with complaints from disgruntled customers of healthy-eating website
Under-fire former Masterchef host Greg Wallace has responded to angry customers who complained about his healthy lifestyle ...
Council phone system 'universally awful'
A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...
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Barclays gives responses to customers demanding compensation after IT outage as bank says issue has finally been resolved
Barclays has issued a response to angry customers who demanded compensation ... Those who have been impacted are instructed to contact Barclays directly to ask for compensation.
Sky customers furious as streaming app downgrade forces them to watch ads
Sky customers are up in arms after a recent change downgraded them to a cheaper, ad-riddled version of a popular streaming ...
Why don’t more contact centers offer automatic callbacks?
Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.