Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

The company raked in a record-high net income of $11.3 billion last year as it added 3.1 million new postpaid phone customers ... for T-Mobile customers. During the earnings call on Jan. 29 ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

Angry customers have started a trend of sending direct messages to utility company South West Water asking the firm to "stop ...

Raymond Barrowes, 62, armed himself with the weapon for a confrontation with the shopkeeper, angry that his phone had malfunctioned and he had been told it could not be fixed for free. Barrowes ...