American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

American Airlines is being sued over an incident in which an interracial couple flying from Phoenix to Miami in 2022 for their honeymoon were detained over false suspicions of human trafficking.

Simply sign up to the Oil & Gas industry myFT Digest -- delivered directly to your inbox. Inside a drab six-storey office block in a residential street in Guyana’s capital Georgetown, a team of ...

United Airlines began flying between Houston and Georgetown in Guyana on April 1. This is the first non-stop service by any carrier between these two destinations. The airline will operate these ...

United Airlines (Nasdaq: UAL) will soon begin to offer a new non-stop service between Houston and Georgetown, Guyana, becoming the first airline to do so, officials say.

An American Airlines flight 1513 was set to take off for Guyana, when the crew detected the problem. Miami-Dade Fire Rescue met the jet on the tarmac. American Airlines released a statement, which ...

An American Airlines flight bound for Guyana took an unexpected detour back to JFK Airport in New York City after a heated exchange between a passenger and a crew member. Flight number 2557, was on ...

American Airlines (AA) said a “disruptive customer” forced its Guyana-bound flight to return New York’s John F. Kennedy International Airport Tuesday night, despite a denial by well-known Indian ...