American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

A video message by Campbell Wilson, Air India’s chief executive, closely resembled what the head of American Airlines said after a deadly crash months earlier.

You can quickly earn American Airlines Platinum status with the right mix of flights, credit card spending, and partner ...

In Skytrax’s recent ranking of the best airlines in the world for 2025, Delta placed the highest on list — but in an abysmal ...

American Airlines announced a significant change to make travel "easier and more reliable" for travelers before summer kicks ...

This was the number one airline in the U.S. last year, based on its reliability, passenger experience and more.

TPG got a tour of American's Fort Worth headquarters, operations center and training areas. We also got a behind-the-scenes ...

TPG experts evaluate the top U.S. airlines across four key categories: reliability, cost and reach, experience and loyalty.

The New York-based creative has teamed up with American Airlines to create amenity kits for select passengers through ...

A merican Airlines will begin deploying its new Boeing 787-9 Dreamliner with a premium-heavy configuration on the carrier's ...

American Airlines is bringing a taste of travelers’ favorite European cities to the skies with a revamped inflight dining ...

American Airlines is launching a range of European destination-inspired dishes in celebration of its new summer routes to the ...