CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

AI is enhacing productivity and making businesses more profitable. But Ian King warns it comes with a human cost. Here's how to ...

A flight from Kuala Lumpur to China faced chaos when a loud conversation between women led to a physical fight after a male ...

A peaceful AirAsia flight from Kuala Lumpur to Chengdu turned chaotic when a man confronted a group of women for talking ...

A China-bound AirAsia budget flight from Kuala Lumpur turned into a mid-air cage fight on Monday evening. A male passenger told a trio of young women seated in front of him to quiet their chatter so ...

City Hall is paying a firm to identify issues with the 311 call center itself – and help fix them.

A Texas police officer was shot near an ICE detention facility in Alvarado as the Justice Department is promising zero tolerance for assaults on federal officers and property.

Qantas today revealed that a contact center breach may have led to the compromise of a “significant” volume of personal information belonging to customers. The Australian airline said it first ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Malaysia-based AirAsia X will be expanding its operations into Central Asia with the launch of thrice-weekly flights between Kuala Lumpur and Tashkent.

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.