OpenAI's ChatGPT may be the world's most popular chatbot app. But rival services are gaining, according to third-party ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Recent research on the emotional use of AI Chatbots reveals that for a subgroup of "heavy users," it can be associated with ...

The next major leap in AI agents can be clear, practical use cases and frameworks for their coordination, according to ...

AI chatbots make studying easier by giving quick answers, personalized help, and 24/7 support — all within the social media ...

If needed, you can attach specific files for specific chats inside projects using the paperclip icon—and you can access other ...

After several months of delay, Meta AI finally arrives at WhatsApp in Europe. These are all the features this new AI offers ...

Dartmouth researchers conducted the first clinical trial of a therapy chatbot powered by generative AI and found that the ...

The “AI companion” dubbed Virtual Peer was developed with Microsoft and helped users achieve a 9.45 per cent improvement in ...

high-risk use cases. Agentic AI, for instance, can gather information from a variety of data sources, on-premises or in the cloud, to answer questions in a user-friendly chat interface. But it can ...

Led by a former OpenAI executive, Amazon’s AI lab focuses on the decisionmaking capabilities of next-generation software ...

AI-powered agents offer a level of precision in customer engagement we haven’t seen before. They’re simultaneously analyzing ...