Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after ...

The Carcar City Police Station successfully apprehended the suspects involved in the brutal murder of a 28-year-old call ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

The London-based multinational audit firm PwC launched the PwC’s agent OS, which will act as an enterprise-level AI command center to enable effective connectivity and scalability between AI agents.

As AI makes its foray into spam calling, how does one deal with the menace of spam and scam calls, which will only increase with AI's advent.

Nearly 100 people contacted The Denver Post recently, voicing concerns about benefit delays and difficulty reaching a live ...

Khalil assures her that he will be fine and instructs her to call his lawyer. Abdalla, an American citizen who is eight months pregnant, then asks the agents to identify themselves. “We don’t ...

A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

The Trump administration says the group should be treated as an invading force. Critics say it’s a pretext for the ...