Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Advanced Micro Devices (AMD 4.58%), and Micron Technology (MU 0.82%) plunged on news that a Chinese start-up called DeepS ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The agency is making strides to augment its ranks and resources by filling vacancies and adding new positions. But it must ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by ...

I’d communicate goals clearly, provide targeted training, and set achievable milestones. Recognizing small wins and celebrating progress boosts morale. I’d foster teamwork, lead by example ...

Enterprise includes unlimited calling and more of the advanced call center AI capabilities. Visit RingCentral ...

By 2029, Stargate could scale up to 20 data center installations. “Each building is a half a million square feet,” Ellison said during the briefing. “There are 10 buildings currently being ...

What is changing is that Microsoft says OpenAI has made a “new, large Azure commitment that will continue to support all OpenAI products as well as training.” However, their exclusive ...

Lacks advanced reporting features ... How do I choose the best call center training software for my business? Choosing the right solution starts with a clear understanding of your needs.