The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

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Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

This season the team has a new way to help fans and those providing that service say it’s a game changer."Being able to do something that even somebody who is sighted can is kind ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...

As Helene barreled through the Upstate, every second mattered. Hundreds of calls for help were flooding 911 centers, and ...

A Florida company has bought seven neighborhood shopping centers in central Ohio, undeterred by a recent wave of retail closings. American Commercial Realty, of West Palm Beach, paid more than $10 ...