There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

We empower businesses to communicate effortlessly through the cloud, and use the power of AI to unlock conversational insights — making every employee and customer experience smarter, and everyday ...

Over 400,000 organisations worldwide — from small businesses to the Fortune 1000 — use RingCentral to call, message, meet, support customers, grow revenue, and run events.

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers. Pindrop is a leader in contact center security solutions - ...

Hi! My name is Tanya Grigorkevich, and I am a QA Engineer at RingCentral Bulgaria. Everyone has been in a situation where something needs to be done both within a short time frame and to the highest ...

As retail businesses rapidly adopt AI technologies for customer communications, a new set of security concerns has emerged. While AI offers tremendous potential for enhancing customer experiences and ...

Building a leading partner program is challenging. Maintaining that excellence? Even harder. So today I’m especially happy to share that the RingCentral Reach™ Partner Program was awarded five stars ...

In the legal industry, every conversation holds valuable insights—from initial client intake to case strategy discussions. But keeping track of these conversations, ensuring accuracy, and optimizing ...

A ringing phone. A flashing chat notification. An email queue growing by the minute. Every day, contact center agents handle an overwhelming number of customer interactions, each with its own urgency ...

Natural language processing (NLP) is transforming how businesses communicate with customers and streamline internal operations. This powerful AI technology enables computers to understand, interpret, ...

Artificial intelligence is reshaping the landscape of business communications, altering job roles and creating new opportunities. As AI technologies become more sophisticated, professionals in ...

Since its launch in 2023, RingCX has provided purpose-built AI capabilities to help businesses solve specific pain points. Tracking customer satisfaction (CSAT) is not only one of the most critical ...