Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Successful customer acquisition can often take a lot of trial and error to master. We asked industry experts to share one ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

To usher in improved customer engagement strategies, you must first learn to recognize which of the antiquated ones need replacing. Myth #1: Customer engagement works best in person. Many of the ...

The key to customer success will be maintaining a strategy for covering all bases. Many of this year’s predictions include specific areas where CX will get a boost. The main message for ...

Whatever marketing strategies you come up with, delivering exceptional customer experiences will always serve you well, helping you achieve that elusive competitive edge. And it all starts with ...

Still, customer acquisition hasn’t budged ... Leaders cherry-pick numbers that support preconceived strategies and use data to validate their decisions rather than challenge their assumptions.

Here are four strategies for embracing a customer-centric approach to growth in order to balance acquisition with retention.

As the technology continues to evolve, the key differentiator will be how companies use these tools to create value for both ...

Two main things underpin our strategy. As the Office of Information ... We have internal customers here at OIT and the resident as a customer. Internally, we have the help desk initiative, and ...

Deloitte Touche Tohmatsu India LLP has entered a strategic alliance with CleverTap, to help businesses transform their ...

We're excited to see how this partnership will help them drive loyalty and growth, while further demonstrating our momentum in helping leading retailers transform their customer data strategies." ...