Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

In South Africa, telecommunication is well-developed with approximately 96 million mobile phone subscriptions as of early 2024. This high number reflects the widespread use of mobile phones across the ...

Uganda's telecommunications sector has shown steady growth in recent years. As of this year, the country has about 28 million mobile subscribers, representing a penetration rate of around 70%.

Create Salesforce records without APEX. Create Salesforce leads without writing APEX code. With our direct SOQL integration, you can query, read and write to Salesforce via click and config. Pop up ...

Comoros, a small island nation in the Indian Ocean, has seen steady growth in its telecommunication sector. With a population of around 850,000 people, the number of mobile phone users has surpassed ...

Botswana has a well-established telecommunication sector, with over 4 million mobile phone users in a population of around 2.4 million, indicating high mobile penetration. Internet penetration is also ...

With the high cost of data and low penetration of smartphones, USSD — Unstructured Supplementary Service Data Services — is a cost-effective channel for mobile phone users to interact with your ...

Ethiopia has a growing telecommunication landscape, with over 65 million mobile phone users, reflecting the widespread adoption of mobile technology across the country. Internet penetration stands at ...

In the Democratic Republic of Congo (DRC), the telecommunication sector is a key part of daily life with more than 44 million mobile phone users as of recent data. Internet penetration stands at ...