Xcel Energy customers are experiencing more power ... "They have to provide reliable service, reasonable customer service, and responsiveness," Megan Gilman, Public Utilities Commissioner, said.

The PUC staff began looking into Xcel Energy’s customer service when the agency’s consumer affairs department reported getting a number of complaints. The staff reported that in 2024 ...

Customer service is rude and if you ask to much they ... with the BBB for their fraudulent and misleading mails to Xcel Energy consumers. My elderly father (92) received a solicitation from ...

The average Xcel Energy customer in the Dakotas will see a refund of $50 in a move by the company to return $25 million in federal nuclear energy tax credits on customer bills. This is the first time ...

Xcel Energy, which has 1.5 million natural gas ... what could and couldn’t be done than the average caller to customer service. She is the deputy director of the Sierra Club’s building ...

DENVER — The Colorado Public Utilities Commission (PUC) revealed Thursday that Xcel Energy's automated system ... noted that while Xcel has cut customer service staff and budget, the company ...

Blackouts more than doubled in 2024 and customer complaints have jumped ... Outages have become more prevalent across Xcel Energy’s service territory which includes zones from the northeast ...

Jack Ihle, Xcel Energy's regional vice president of regulatory ... Or, I heard I’m paying for customer service. Isn’t that an expense of Xcel? Why am I paying for Xcel to employ customer ...

Under Xcel Energy's two-year $490.7 proposal, the bill for an average residential customer's monthly electric ... clean electric service" to its customers in Minnesota, according to an information ...