Life is too short to battle customer-service droids. Fortunately, defeating the robots and getting straight to a real, live, breathing human being is easier than you’d think.

Customer service representatives are critically important to meeting your business goals and objectives, as well as ensuring the customers have a positive experience with your company. Customer ...

Unfortunately, getting to a representative is often the easiest part of a customer service experience. Actually resolving your problem is the real challenge. Here, Hyken offers a few tricks.

If you give a rep latitude to proactively problem solve, he'll work more efficiently, preserve customer satisfaction, and save you money. Here's why.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.

The next step is talking to customer service rep, either in-person, by phone, chat, or email. For years, I worked in customer service, and I say that there’s definitely a right way to escalate a ...

Nobody wakes up in the morning hoping to speak with a customer service rep. In fact, companies don’t want that to happen either, and would prefer that you get any information you need from their ...