With the goal of improving its customer service, the Connector Board in June approved an agreement with the vendor Accenture for call center planning and design work over the summer. Last Friday ...

The Massachusetts Health Connector on Thursday took what its executive director described as a "significant step" toward improving its customer services, green-lighting an agreement for call ...

BETHESDA, Md., March 3, 2020 /PRNewswire-PRWeb/ -- Delivering an exceptional agent and customer experience for 11 years with 150+ deployments & 98.7% customer retention, NovelVox – the contact ...

Google LLC wants to help customer experience agents be more productive and helpful with the addition of a new tool in Chrome OS Enterprise, called the Desk Connector.In a blog post today, ChromeO ...

Last Friday evening, on Oct. 8, the Connector began the transition and data migration from its prior call center vendor, with agents scheduled to receive incoming calls as of 8 a.m. on Tuesday.

Last Friday evening, the Connector began the transition and data migration from its prior call center vendor, with agents scheduled to receive incoming calls as of 8 a.m. Tuesday.

Last Friday evening, on Oct. 8, the Connector began the transition and data migration from its prior call center vendor, with agents scheduled to receive incoming calls as of 8 a.m. on Tuesday.