It wasn't until last year that it listed a phone number for users to call. Now Venmo employs some 130 full-time customer service reps (out of more than 200 total employees) at its Chicago offices ...

Kindly reach out to our customer support team. Please use the link to contact Venmo support ... parties to have a Chase account to use the service.

These shortcomings should be concerning for any service ... Venmo almost immediately after learning of the unauthorized activity and reaching out to Chase, at first via the company’s online ...