Customers can use Artificial-Intelligence-enabled chatbot to obtain information about their incoming and recently delivered packages UPS is first U.S. package delivery company to offer chatbot designed for authenticated users Artificial Intelligence ...

NEW YORK (WABC) -- Record- breaking Cyber Monday sales are leading to some problems for UPS. The delivery company says some packages may be arriving one to two days late, because of the surge in online orders. UPS says the backlog impacts just a small ...

Opinions expressed by Entrepreneur contributors are their own. The Internet is bringing more and more shoppers and retailers online. That means a lot of customers are receiving a lot of packages in the mail. But here’s the rub: For some people, receiving ...

Retail warehouses tend to have a similar hectic pulse, with workers using forklifts to shuttle items from point A to point B. But UPS’ Velocity warehouse near Louisville, Kentucky, was designed for e-commerce. And it is oddly quiet. “So we have a ...