They show up later as churn, refund requests, or negative reviews. To turn complaints into growth opportunities, you need to catch them earlier in the cycle. Set up short in-app surveys or email ...

Whether they occur in person at a physical store or through online channels, these complaints present unique opportunities ... In many cases, turning a negative one-star review into a glowing ...

The call recordings can then be used as training opportunities for your team ... changing any office policies based on one patient's complaint. A better use is to take this situation and turn it into ...