Customer experience is the new marketing.” – Steve Cannon "Make your marketing so useful, people would pay for it." - Jay Baer “Quality in a service or product is not what you put into it.

Recently, I compiled ten favorite customer service quotes for this column. These were favorite quotes from other business luminaries and thought leaders. A number of people asked, “Why didn’t ...

Jasmine Blu is a senior staff writer for TV Fanatic. She is an insomniac who spends late nights/early mornings binge-watching way too many shows and binge-drinking way too much tea. Her eclectic ...

State Farm, Erie and USAA have the best combination of cheap home insurance rates, useful coverage and reliable customer service. Erie offers the cheapest home insurance quotes overall. But it's only ...