The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

Troy Rotarians learned a few things about Pike County’s E911 Call Center this week. E911 Communicator Elizabeth Agrella and ...