Matthew Capala, Alphametic We practice the Imago technique to de-escalate any complaints. This involves three steps: mirroring, or reflecting back on what the client said, which shows that you are ...

Synovus Financial sees promise in how artificial intelligence can aid in its customer complaint management system ... The bank is using AI in other areas as well, including in the contact center. A ...

Complaints are unexpected and can come into the bank through every channel. That means across the branch counter, by email, by telephone ... effective and efficient handling therefore is to ...