Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency. Find the best AI call center software and tools. Written by eWEEK content and ...

A call center system should reduce business costs while improving the performance of your sales and customer service reps. Not every call center system is built equally, however. Each comes with ...

Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard. Aside from all the usual features you’d expect, it also includes a ...

has transformed Call Center support with technical innovations and superior service. In 2024, CallTek’s Call Center was recognized for its contributions to the hospitality technology industry by ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Hackers are increasingly turning the very systems designed to help customers – outsourced tech support and call centers – into powerful tools for cybercrime. Recent incidents ...

Answering services and call center services both help with customer support, but they serve different purposes. Answering services are best for handling basic inquiries, taking messages ...