The idea that businesses want to improve their customer service is clearly a ... the effectiveness of customer surveys, they’ve focused only on the question of whether these surveys help the ...

I'm a customer experience consultant and customer service trainer ... or debating the survey methodology, questions, or sample size. Why all this yammering instead of getting to work on turning ...

Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the ...

The 2009 annual Customer Service ... question affecting resource allocation in IMCOM: "What does it matter to Soldiers and to their families'" Most installations participated in this survey ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

LOS ANGELES--(BUSINESS WIRE)--A new customer satisfaction survey has named Korn Ferry (NYSE:KFY) as the top overall Employee Engagement Service Provider ... that weighs questions and categories ...

Lots of companies give lip service to the importance of transparency ... Twice a year Salesforce runs a survey that asks all employees to respond to some standard prompts for gauging how people ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...

You may already have such a measurement: an employee engagement survey. In our work, we have found there are three questions on the typical employee engagement survey that provide the most direct ...